Contact us

If you have any general enquiries about your policy, you may want to check out the links in our ‘Helpful Information’ section.

If you can’t find the information you’re looking for then please call the relevant number for your account.

Tech Lite Helpline: 0345 734 5345*
Tech Pack Helpline: 0800 158 3199*
Premier Tech Pack Helpline: 0800 158 3198*

We're available 24 hours a day, 7 days a week.

If you would like to put your query in writing please send it to the following address:

Lifestyle Services Group Limited

PO Box 98


NE24 9DL

Call charges and information

Calls to 0800, 0808 and 0500 numbers are free if made from a UK landline.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

Calls to 03 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to 03 numbers are also included in any bundled minutes or free talk time that covers landline calls. Calls may be recorded or monitored for Training/Customer Services purposes and/or the prevention or detection of crime.

To maintain a quality service, we may monitor and record phone calls.