Helpful information

Contact us


If you have any general enquiries about your policy, you may want to check out the links in our ‘Helpful Information’ section – see opposite.

If you can’t find the information you’re looking for then please call the relevant number for your account.

  • 0800 158 3199*
  • 0800 158 3199*
  • 0800 158 3198*

We're available 24 hours a day, 7 days a week.

If you would like to put your query in writing please send it to the following address:

Lifestyle Services Group Limited
PO Box 98
NE24 9DL

Call charges and information

Calls to 0800, 0808 and 0500 numbers are free if made from a UK landline.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

Calls to 03 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to 03 numbers are also included in any bundled minutes or free talk time that covers landline calls. Calls may be recorded or monitored for Training/Customer Services purposes and/or the prevention or detection of crime.

To maintain a quality service, we may monitor and record phone calls.